Hoteliers.com status

Owned by Wouter van Gessel
Last updated: May 09, 2023 by Erik
5 min read

If there are interruptions to service, we will post updates here. When you have additional questions on these status updates, please contact support@hoteliers.com. We are happy to assist you.

 

Current Incidents

No incidents reported

 

 

 

Past Incidents

 

May 08, 2023

Starting Monday May 8 at 14:38, our domain provider Argeweb is experiencing performance issues on their domain servers. Hotel Websites which are affected will show a blank page. Check your own website to see if your website is affected. Argeweb makes every effort to reduce this downtime.

This issue has been resolved

 

Unfold below items for more info:

 

Timeline details

  • 2023-05-08 15:29 RESOLVED Websites up The attack on Argeweb's DNS servers is filtered out and blocked, restoring accessibility. All websites are back up.

  • 2023-05-08 14:38 Websites down We experience performance issues on the servers of our domain provider Argeweb, affecting Hotel Websites where the domain name is hosted by Hoteliers.com / Argeweb. Hotel Websites which are affected will show a blank page. Check your own website to see if your website is affected.

    The nature of this downtime is an attack on the ‘nameservers’ of Argeweb. These namservers direct traffic to your website, when a visitor types in the website address into their browser.

    To follow the status of this incident, check the status page of our provider Argeweb (in Dutch).

    • [Identified] De nameservers van Argeweb worden aangevallen. Hierdoor kunnen websites, e-mail en andere diensten van Argeweb slecht bereikbaar zijn. Er worden maatregelen getroffen om de bereikbaarheid zo spoedig mogelijk te verbeteren.

 

 

 

Products
The following products are affected:

  • Hotel Websites

 

The following products are not affected: 

  • Booking Engines, Conversion Booster, GDS Connector, Hotel Pay, Digital Marketing, Dashboard, Direct Booking Portal, Channel Manager, XML channel connections from channel managers and PMS systems to our servers

 

 

 

Recommended action
We recommend to:

  • Hotel Websites which are affected will show a blank page. Check your own website to see if your website is affected.

  • If guests call your hotel, assist them via phone and or ask them to revisit your website later. Usually these kind of issues are fixed relatively fast.

 

 

 

Security
There is no security risk for this incident, all guest data remains safe.

 

What we are doing
Argeweb is working on a solution.

 

 

 

 

 

 

April 25, 2023

Starting Tuesday April 25 at 00:40, we experience performance issues on our servers, affecting core products and all channel connections.

This issue has been resolved

 

Unfold below items for more info:

 

Timeline details

  • 2023-04-25 10:15 RESOLVED All products are working again. Check out the ‘recommendations’ below for more info.

  • 2023-04-25 10:00 Some products back up We are seeing that some products are back up. We will continue working on the resolution and we will post an update on this page once the issue has been resolved.

  • 2023-04-25 09:00 Investigating issues Our server supplier KPN has upgraded our severs overnight to increase the server limit. Due to a misconfiguration, the servers are not accessible. KPN is working hard to resolve this issue.

  • 2023-04-25 00:40 Servers down Due to a server misconfiguration, the servers for several products are down.

 

 

 

 

 

 

 

April 5-6, 2023

Starting Wednesday April 5 at 02:00, we experienced performance issues in the connectivity with all channel manager and PMS connections.

 

 

 

 

 

 

 

April 4, 2023